Complaints Procedure
At Sharia Car Finance, we aim to provide a high standard of service to all of our customers.
However, if you are unhappy with any aspect of the service you have received, please let us know so that we can investigate and try to resolve your concerns.
How to make a complaint
In the first instance, please tell us about your complaint by contacting us using any of the methods below, and provide as much information as possible about your complaint.
Telephone:
07824 109783
Email:
We will investigate your complaint fairly and promptly and will keep you informed of our progress. We will aim to resolve your complaint as quickly as possible and, where applicable, provide you with a final response within eight weeks.
For complaints relating to regulated consumer credit activities, you may also contact our Principal:
ITC Compliance Limited
3 Monarch Court
Emersons Green
Bristol
BS16 7FH
Telephone:
0117 440 3700
Email:
If you remain dissatisfied after receiving a final response, you may be entitled to refer your complaint to the Financial Ombudsman Service, free of charge. This must normally be done within six months of the date of the final response.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone:
0300 123 9123
Website: