At Sharia Car Finance, we aim to provide a high standard of service to all of our customers.

However, if you are unhappy with any aspect of the service you have received, please let us know so that we can investigate and try to resolve your concerns.

How to make a complaint

In the first instance, please contact Sharia Car Finance using our contact details and provide as much information as possible about your complaint.

For complaints relating to regulated consumer credit activities, you may also contact our Principal:

ITC Compliance Limited

3 Monarch Court
Emersons Green
Bristol
BS16 7FH

Telephone: 0117 440 3700
Email: 

complaints@

itccompliance.co.uk

If you remain dissatisfied after receiving a final response, you may be entitled to refer your complaint to the Financial Ombudsman Service, free of charge. This must normally be done within six months of the date of the final response.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 123 9123
Website: www.financial-ombudsman.org.uk